Effective date: August 21, 2006
This Privacy Statement describes the information practices of this website, MembershipChangesEverything.com ("our site" or "the website"). MembershipChangesEverything.com is a place for consumers to find out more about special features available for Cardmembers holding American Express-branded cards, including American Express-branded cards issued by American Express entities. The website is a resource for Cardmembers to find out about unique experiences, special insights, and Cardmember promotions and benefits. MembershipChangesEverything.com respects your privacy and is committed to protecting it at all times. This Internet Privacy Statement explains how we collect, use, and safeguard information on this website.
This Internet Privacy Statement applies only to our United States customers and U.S. visitors to MembershipChangesEverything.com. You may visit the E-mail Marketing Preferences page of this Internet Privacy Statement to opt out of receiving E-mail offers.
For any questions about your American Express-branded card account, please call the number on the back of your Card.
Tracking Activity on Our Website
When you browse MembershipChangesEverything.com and have not registered for any online service from the website, personally identifiable information - such as your name, address, phone number, and E-mail address - is not collected.
However, we track how our site is used by visitors. One way we track is by using a small string of text that is sent to your browser, known as a "cookie." Cookies collect information that includes the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to a banner ad from outside our site or through an E-mail link. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your E-mail address or any other personally identifiable information.
Using cookies enables us to recognize your computer if you or someone else using your computer returns to our site, and to keep track of the pages on our site that you or another user of your computer visit, and whether or not you or another user of your computer respond to certain banner ads or special offers. We use this information to help us present more relevant offers and information.
You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies. However, if you choose to register for an online service on MembershipChangesEverything.com, you must accept cookies in order to access pages on our site that enable you to view your confidential account information. These cookies are essential for site administration and security.
Another way we track site activity is by using transparent electronic images called "clear GIFs," "Web bugs," or "Web beacons" on MembershipChangesEverything.com Web pages. These images count the number of users who visit that page from specific banner ads outside MembershipChangesEverything.com or through E-mail links. A similar image, sometimes called a "Spotlight Tag," is used on MembershipChangesEverything.com Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of our site. E-mail offers we send may contain these electronic images to help us record who responds to the offer and to measure the offer's effectiveness.
Personal Information We Collect on Our Website
If you enroll in online products or services provided on MembershipChangesEverything.com, you may provide us with personal information such as your name, address, E-mail address, and telephone number. Depending on the online service in which you choose to enroll, you may provide additional information such as your travel preferences.
If you purchase or apply for products or services available to holders of American Express-branded cards on MembershipChangesEverything.com, we may request that you provide your name, address, telephone number, E-mail address, and other personal information in order to provide the product or service to you or access to buy the product or service. And, if you receive an E-mail offer from Membership Changes Everything, we record whether you "click through" to view or respond to the offer.
How We Use Personal Information
We use information collected on our site to process transactions you conduct on our website, and to provide the products and services you enroll in or apply for. To do this, it is often necessary to share this information with carefully selected vendors and business partners we work with, such as the issuer of your American Express-branded card, companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for MembershipChangesEverything.com. We also use it, together with information we have about you as an American Express customer, publicly available information, and preferences you indicate, to customize your online experience and to provide you with more relevant offers and updates.
How We Use Your E-mail Address
We may use your E-mail address to send you the following types of E-mail messages:
You may decline to receive E-mail offers from Membership Changes Everything at any time. Click here to find out how.
We do not share your E-mail address with other companies for them to market their products or services to you. When we hire vendors to deliver E-mails to you on our behalf, they cannot use your E-mail address for any other purpose.
To make our E-mail offers more relevant to you, we may use information you provided in your initial transaction with us, in surveys, from information we have about you as a holder of an American Express-branded card - such as purchasing preferences or lifestyle - and information available from external sources such as census bureau data.
When we send E-mail to you, we may be able to identify information about your E-mail address, such as whether you can view graphic-rich HTML E-mail. If your E-mail address is HTML-enabled, we may choose to send you graphic-rich HTML E-mail messages.
You may also receive E-mail offers from the issuer of your American Express-branded card, or other companies, if you have actively requested that the company send you offers from its partners and/or advertisers. We do not provide these companies with personal information about you. To decline offers from other companies who may send offers on behalf of the issuer of your American Express-branded cards, follow the instructions provided by that company.
Setting Your Cookie Preferences
You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies. However, you must accept cookies if you need to access website pages that enable you to use your confidential account information. These cookies are essential for site administration and security.
Ads That Link to Our Website
We hire other companies to place banner ads on other websites and to perform tracking and reporting activities ("third-party advertisement servers"). They do not collect personally identifiable information in doing this work for us, and we do not give any personally identifiable information to them.
Third-party advertisement servers are subject to their own privacy policies. If you would like more information about the privacy policies of these third-party advertisement servers, including information on how to opt out of their tracking methods, please click here to visit the Network Advertising Initiative website.
Children Under 13
We do not knowingly solicit data online from or market online to children under the age of 13.
How to Opt Out of E-mail Marketing Offers
To opt out of receiving E-mail offers or newsletters from Membership Changes Everything, click here. All E-mail offers and E-mail newsletters sent to you by us provide instructions on how to opt out of receiving future offers or newsletters. These instructions are located at the bottom of the E-mail message. You may receive separate newsletters pertaining to different products and services from the issuer of your American Express-branded card. In that case, you must reply to and decline the newsletters individually. If you opt out, we will still send you E-mail with service updates as well as other important information related to MembershipChangesEverything.com's online products or services for which you have signed up.
Opt Out Choices When Opting Out from the Issuer of Your American Express-Branded Card
If you are enrolled in one or more personal financial products from the issuer of your American Express-branded card, please call the Customer Service number provided by your issuer.
Site Security Features
SSL Technology and how you benefit from it
We realize how important security is to you, so we've taken a number of steps to enhance the protection of personal or confidential information sent to or from our site over the internet. This includes Card and other account information. First, we require that a "secure session" be established, using Secure Socket Layer (SSL) Technology. This is done any time you supply or access personal or confidential information in one of our secure online areas.
SSL Technology creates a private conversation that only your computer and our site can understand. The SSL Technology encodes information as it is being sent over the internet between your computer and our site, helping to ensure that the transmitted information remains confidential.
The use of SSL requires two components: an SSL-compatible browser and a Web server to perform the "key-exchange" that establishes a secure connection to Membership Changes Everything Web server systems.
The technological requirements needed to benefit from SSL Technology:
In order to securely access your personal information via the internet, you will need a browser with SSL capabilities. We recommend you use the latest browser versions available to ensure you have a browser with SSL capabilities. Examples of SSL browsers include Netscape 2.0 and above, Microsoft's Internet Explorer 2.0 and above, and the Web browser for America Online version 3.0 for Windows and above. (Note that some older versions of browsers will not support SSL sessions and some older versions of browsers are not JavaScript-enabled, which means that you may not be able to view all the features on the website). If you don't already have a JavaScript-enabled browser with SSL capabilities, you can download an SSL and JavaScript-enabled browser from any of the links below.
Nearly all Internet Service Providers (ISPs) automatically enable the SSL session described above. If you use your company's internal connection to access the internet and you find you cannot access the secure pages on our site with an SSL browser described above, your company may be blocking access via a "firewall." Please speak to your firm's internet access systems administrator for further details on your network's internet access.
You also must have enabled cookies on your browser in order to access confidential information. If you have chosen to disable cookies on your browser, you will not be able to access confidential information.
Selected Business Partners
In order to bring you the Membership Changes Everything website, we work with carefully selected vendors and business partners. Before we share any information with these companies in order to provide a product or service to you, we first conduct a careful evaluation of their information and security systems and practices, and require administrative, technical, and physical safeguards to ensure the security and confidentiality of American Express customer information. At any time, we may audit our partners and vendors to verify the continued security of their systems and practices.
Linking to Other Internet Sites
You should be aware that other internet sites that you link to from the website or Membership Changes Everything E-mail may contain privacy provisions that differ from the provisions of our Privacy Statement. To ensure your privacy is protected, we recommend that you review the privacy statements of other internet sites you visit.
There are two ways in which you may be able to make changes to information you have provided on this website: changes to data you have provided to us when registering for an online service account; changes to your E-mail marketing preferences.
Depending on the online service for which you have enrolled, you may be able to make changes to certain personal information. In order to update your personal information, log in to access that online service.
You may update your E-mail marketing preferences about E-mail offers and newsletters from our site, including messages about our business partners' products. Click here to make any changes to your E-mail marketing preferences.
Customer Privacy Principles
For information about how the issuer of your American Express-branded card collects and uses your information, please contact the issuer at the number on the back of your Card.
